Customer Services Charter
"We are committed to providing our customers with high quality services"
Our commitments
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Taking care of your needs and doing our best to serve you with transparency.
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Effectively downsize the steps required for our services to accomplish it in an optimal time.
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Clearly list all the required supportive documents to accomplish the transactions smoothly.
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Informing you directly about the status and any updates or needs pertaining to your transactions.
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Serving you with professionalism and through a qualified team who understands your needs and gives answers to your quires.
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Receiving and answering your complaints as soon as possible.
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Considering highest sensitivity to your information’s privacy.
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Offering services in our customer care centers from Sunday to Thursday from 8:00 am to 2:00 pm and via the available electronic services in our website 24/7.
What we want from you
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Appreciating the efforts done by our staff in responding to your queries and accomplishing your transactions on time.
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Having all the supporting documents to complete the transactions ready.
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Providing all required information within reasonable time.
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Informing directly about any update or change, of any required information.
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Kindly offer your suggestions and comments about improving the service process.
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Proper evaluation of services to help us to improve our service standards.
Contact us for any questions
Email: public.services@mohe.gov.om
Fax: 24340172
Tel: 24340900